Question 1

Which setup should I choose?

Accepted Answer

The 20-inch / 960Wh setup prioritizes maximum range and top speed. The 16-inch / 748Wh setup is smaller and has a top speed of up to 25 mph. Review local e-bike regulations before choosing.

Question 2

Do both setups cost the same?

Accepted Answer

No. The 20-inch / 960Wh (31 MPH) setup is $149.00 USD and the 16-inch / 748Wh (25 MPH) setup is $119.00 USD.

Question 3

How far can I ride on one charge?

Accepted Answer

The 20-inch / 960Wh setup is rated for approximately 40 to 70 miles. The 16-inch / 748Wh setup is rated for approximately 25 to 68 miles. Actual range depends on terrain, rider weight, weather and assist level.

Question 4

Does it arrive assembled?

Accepted Answer

Calder arrives 90% pre-assembled. A few setup steps are required, and instructions are included.

Question 5

What is the warranty?

Accepted Answer

Calder includes a one-year warranty covering the motor, battery and charger.

Question 6

What if I want to return it?

Accepted Answer

You can return Calder within 30 days of delivery for a full refund. The product must be unused, in its original condition and in its original packaging. Return shipping is the customer’s responsibility, and trackable return shipping is recommended.

Question 7

When is my refund processed?

Accepted Answer

Refunds are issued to the original payment method after the returned item is inspected, and typically take 5 to 10 business days to process.

Question 8

How long does shipping take?

Accepted Answer

Orders ship within 6 to 8 business days to the United States, United Kingdom, Australia and Canada. Tracking is sent by email when the order ships.

Question 9

Do you charge for shipping?

Accepted Answer

No. Shipping is free to the currently supported countries: the United States, United Kingdom, Australia and Canada.

Question 10

How do I check my order?

Accepted Answer

Use the Track Your Order page with your exact Ravelandstone order number and the email address used at checkout.

Question 11

Is Calder legal to ride where I live?

Accepted Answer

E-bike classifications and speed limits vary by country, state and province. Check your local regulations before selecting a setup or riding at higher assistance levels.

Question 12

Still have a question?

Accepted Answer

Contact support@ravelandstone.com and our support team will assist you. We aim to respond as soon as possible during normal business days.

Frequently Asked Questions

Choosing a Calder setup

Range and charging

Assembly

Warranty

Returns and refunds

Shipping

Order tracking

E-bike regulations

Support

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