Privacy Policy

Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number.

Ravelandstone does not store full payment-card numbers or CVC values. Once checkout is activated, payment details will be collected and processed by an independent PCI-compliant payment processor, and we will only receive limited information such as confirmation of payment and the last digits or card type needed to identify a transaction.

How We Use Your Information

We use the information we collect to:

• Fulfill and manage your orders, including arranging shipping and providing you with invoices and order confirmations
• Store your order information, contact information and shipping information so we can fulfill orders and provide customer support
• Communicate with you, including responding to your questions and providing customer support
• Screen orders for potential risk or fraud
• Operate, maintain and improve the Site

Sharing Your Information

We share your personal information with third parties who help us use your information as described above. We use Lovable Cloud to provide the website database, authentication and server-side infrastructure that runs this Site. We also work with shipping carriers and other service providers necessary to complete and support your order.

Once checkout is activated, an independent PCI-compliant payment processor will handle payment details on our behalf.

We do not sell your personal information to third parties for their own marketing purposes.

Cookies and Local Storage

Cookies and browser local storage are small data files placed on your device that are often used to make websites work, or work more efficiently. We use necessary cookies or local storage to operate the Site, keep your shopping cart contents between page views, and support security and sign-in for staff accounts.

We do not currently run optional analytics, advertising or marketing cookies on the Site. If that changes, this policy will be updated before those cookies are enabled.

Data Retention

We retain your order information for our records unless and until you ask us to delete this information.

Your Rights

Depending on where you live, you may have the right to access the personal information we hold about you, ask that it be corrected or deleted, or object to certain uses of it. To exercise any of these rights, contact us at support@ravelandstone.com.

If you are located in the European Economic Area or United Kingdom, you may also have the right to lodge a complaint with your local data protection authority.

Children's Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

If you have questions about this Privacy Policy, contact us at support@ravelandstone.com.