Shipping Policy

Where We Ship

Ravelandstone currently ships to the United States, United Kingdom, Australia, and Canada. We are not able to ship to other countries at this time. If your country is not listed at checkout, it means we cannot yet deliver there.

Shipping is free on all orders to these currently supported countries.

Shipping Time

Orders ship within 6 to 8 business days of purchase. You will receive a confirmation email as soon as your order is submitted, and a separate email with tracking information once it ships.

Order Tracking

Every order ships with tracking. Your tracking link will be sent to the email address used at checkout as soon as your order leaves our fulfillment center. If you have not received tracking information within 3 business days of ordering, please contact us at support@ravelandstone.com.

Shipping Address Accuracy

Please double-check your shipping address before completing checkout. We are not able to redirect a package once it has shipped, and we are not responsible for orders delivered to an incorrect address entered at checkout. If you notice an error immediately after ordering, contact us right away at support@ravelandstone.com and we will do our best to correct it before the order ships.

Lost or Delayed Packages

If your tracking shows an unusual delay, or shows delivered but you have not received your package, contact support@ravelandstone.com and we will work with the carrier to locate it or arrange a resolution.

Questions

For any shipping questions, reach us at support@ravelandstone.com.