Ravelandstone
Return and Refund Policy
We want you to be confident in your purchase from Ravelandstone. If something is not right, here is exactly how returns and refunds work.
30-Day Money-Back Guarantee
You have 30 days from the date of delivery to return your item for a full refund. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.
How to Start a Return
To start a return, email us at support@ravelandstone.com with your order number and the reason for your return. We will confirm your return and provide instructions for sending the item back to us.
Return Shipping
Return shipping is the customer's responsibility. We recommend using a trackable shipping method, as we cannot issue a refund for items lost in return transit.
Refunds
Once we receive and inspect your returned item, we will notify you by email that we have received it. If your return is approved, your refund will be processed to your original payment method within 5 to 10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.
Damaged or Defective Items
If your item arrives damaged or defective, contact us at support@ravelandstone.com within 30 days of delivery with your order number and photos of the issue. We will work with you to arrange a replacement, repair, or refund.
Non-Returnable Situations
Items returned outside of the 30-day window, or that show signs of use beyond inspection, may not be eligible for a full refund. We will always contact you before making a final decision on a return that does not meet these conditions.
Questions
If you have any questions about a return or refund, reach out to us at support@ravelandstone.com. A real person will get back to you.
Questions about this policy? Email support@ravelandstone.com or use our contact page.